CHARTER OF THE OFFICE OF THE DRINKING WATER QUALITY REGULATOR FOR SCOTLAND August 2005

SECTION 1.

PURPOSE OF CHARTER

1.1 The Scottish Executive is committed to high standards of professionalism in the public service and encourages the adoption of charters. These provide a public and open statement explaining responsibilities, standards and procedures.

1.2 The Charter of the Drinking Water Quality Regulator (DWQR) sets out to achieve these aims and, more specifically, the objectives listed below:

independent status

* underline the DWQR's independent and impartial status

accountability

* provide a measure of objective accountability for the efficient and effective delivery of DWQR services

comprehensive and open information provision

* encourage openness and provide clear information about the DWQR organisation, role, responsibilities, standards, activities, reports and publications.

continuous improvement

* set out procedures for the continuous improvement in the quality of inspection and information services

complaints handling

* provide procedures to ensure fair, prompt and thorough investigations of complaints against DWQR

collaborative working

* commit to collaborative working with appropriate bodies and groups

consult and involve

* consult and involve present and potential users of public services, as well as those who work in them; and use their views to improve the service provided.

encourage access and the promotion of choice

* make services easily available to everyone who needs them, including using technology to the full, an offering choice wherever possible.

treat all fairly

* treat all people fairly; respect their privacy and dignity; be helpful and courteous; and pay particular attention to those with special needs.

use resources effectively

* use resources effectively to provide the best value for taxpayers and users

Download the full charter here