Consumer Contact Audits
DWQR inspects the way in which Scottish Water handles contacts from consumers about water quality issues. This is to ensure that consumers are given correct information, that issues are resolved correctly and that any wider risks to water quality are identified.
| Date created: Tue 14 Dec 2010 | File Size: 64 kb | File Time: 9 seconds @ 56 kbps
Description: Report on consumer contact audit on Scottish Water in June 2010
| Date created: Thu 05 Jan 2012 | File Size: 60 kb | File Time: 8 seconds @ 56 kbps
Description: Inspection of the way in which Scottish Water manages and resolves contacts from consumers about aspects of drinking water quality.
| Date created: Tue 23 Apr 2013 | File Size: 140 kb | File Time: 20 seconds @ 56 kbps
Description: Audit of formal complaints in relation to water quality, escalated within Scottish Water Consumer Complaints process.